Store information

Store information

Blog SRL a Socio Unico
OFFICE: Via Taranto 72 - 74015 Martina Franca - Taranto
WAREHOUSE SOUTH: S.S. 106 KM 10.350 C.da Pantano 74123 - Taranto
WAREHOUSE NORTH: Via Luparense 5, 35013 Cittadella
Padova
Italy

Call us:
+39 080 485 8260

Assistance request

Choose the topic of your question and check below if the answer is already shown in "Frequently asked questions"

Frequently asked questions
Blog Srl only accepts payments by bank transfer.
Order requests made on the www.blogsrl.it website can be considered concluded when the customer completes the cart closing procedure. Order requests are subject to further checks on availability and commodity prices. After the definitive confirmation of the order, we will send the definitive Proforma Invoice for which payment of 30% of the total order proven by the bank slip (CRO) will be required, to be sent to: customers@blogsrl.it. After verifying the status of the payment with our Bank, the order will pass to the state of preparation for which a timescale ranging from 2 to 4 working weeks is foreseen to be able to be processed (subject to verification of total availability of the quantity ordered). Therefore, when the preparation of the order is completed, the payment of the remaining 70% will be required to allow us to book the load and send it for shipment. Also for the second tranche of payment it is necessary to send the bank slip 3/4 days before booking the load, to allow us to verify the payment received with our Bank and proceed with the shipment.
Unfortunately, it will not be possible to modify an order that has already been paid, since it is not permitted according to the policy of our sales contract made with our customers, who by accepting the "Terms and Conditions" of our portal accept without distinction to abide by the rules applied by our agency. Furthermore, it is not possible to make returns for goods damaged during shipment, since the responsibility for transport is totally borne by the transport service providers agreed with the buyers.
If you cannot find the product you are looking for, please send your request by email to customers@blogsrl.it specifying the EAN code, the BRAND and the QUANTITY of the product.
If you cannot find the BRAND you are looking for, please send your request by email to customers@blogsrl.it specifying the manufacturer and the type of products required.
If the image of the requested product does not match the one you were looking for despite having the same EAN code, don't worry. Many times the manufacturing companies are slow to send us the updated photos of the articles, therefore we ask our customers to refer exclusively to the EAN code of the product. Our image archive is constantly updated, therefore the updated image will be replaced promptly.
All our articles in the FOOD section are characterized by the technical details of the product. To view the expiration date, simply enter the desired product and scroll down the page until the wording "Shelf Life" is displayed in the "Product Details" tab, which will indicate the duration of that particular item. If the product does not have this data, please send an email to customers@blogsrl.it specifying EAN and BRAND.
All of our items in our range are characterized by the technical details of the product. To view the Shelf Life, just enter the desired product and scroll down the page until the wording "Text" is displayed in the "Product Details" tab, which will indicate the countries of the languages ​​present on the packaging of that specific product. If the product does not have this data, please send an email to customers@blogsrl.it specifying EAN and BRAND.
If you don't see the price of some items, don't worry. This happens because those certain items have very unstable quotations, therefore, we prefer to send the updated quotation when we receive the quotation request from the user specifying the requested quantity.
In order to register on our site, you must be in possession of a regular VAT number necessarily pertaining to the following types of products we deal with: FOOD – NOFOOD – DRINKS – PET FOOD – HOUSEHOLD GOODS – HORECA – AGROFOOD – TRAVEL MARKET.
In order to register on our site, you must have a Copy of the Company Certificate (Updated Chamber of Commerce Certificate) and a Copy of the VAT Certificate (Chamber of Commerce Registration), both in digital formats suitable for uploading during registration. The copy of the identity document is not mandatory.
Below are all the steps to be able to register on the site in complete autonomy:
  • Step 1: Register by clicking on the "Login/Register" link at the top right.
  • Step 2: "Register as a customer" and enter the company details and documentation.
  • Step 3: "Send" all the details entered without omitting the *mandatory spaces.
  • Step 4: Wait for our "Account Activation" Email.
Before uploading your documents, make sure you have saved them in one of these formats: jpg,pdf,doc or docx. If your documents are in a different digital format, they will not be able to be uploaded. Furthermore, it is very important that the files do not exceed the maximum limit of 12 Megabites (MB) otherwise it will not be possible to upload them.
The activation of the profile is carried out when our administrative department verifies and approves the tax documentation and all the requirements entered at the time of registration on the site. Profile activation times usually vary from 24h to 48h working hours. In both cases of (Activation or Non-Activation) you will receive an email confirming the result of the registration.
If you have forgotten your login password, simply access the page that you will find at the top right in the "Login/Register" link and click on the "Forgot your password?" link. You will then be guided step by step through the password recovery procedure and creating a new one.
To add the desired quantity in the cart is very simple. First of all, you have to look for the required product, and to do this, there are several alternatives listed in order of ease:
  • Type the EAN code (if you already have one) in the "Search" field and press ENTER.
  • Search for the product via Brands in the right side menu.
  • Search for the product by product category in the left side menu.
Once you find the item, just check the "Minimum Order Quantity". The data present will determine the MOQ of that particular item which is not to be confused with the MOQ of the Brand of that particular item. Choosing the quantity; in Cartons, in Layers or in Pallets, just determine the quantity in numbers and click "Buy". A popup window will then open asking you to enter other necessary information regarding the method and type of load. You will then have to choose according to your needs and save by clicking the "Confirm" button at the bottom right. If you have carried out the procedure correctly, another popup window will open subsequently with the notice "Shipment Changed Successfully". Furthermore, in the same window you will notice at the bottom the load progress bar in %, which will increase as you add the quantities to the cart, until it warns you when the load is 100% complete. *NB: if you have reached all of the chosen load, it will not allow you to continue loading greater quantities, therefore you can choose between two alternatives:
  • Close the order request by going to the cart and follow the order closing procedure.
  • Modify the type of load by choosing from the various options on our site and optimize the type of load for larger quantities (weight KG/volume M3).
The choice of type and method of loading is automatically requested when the first item is added to the cart. A popup window will list all the types of loads with relative technical details, followed by the loading methods present, i.e. "Hand Load" and "Plat Load". Once selected between these two variables and after confirming, it will be possible to add other items to your cart until the chosen load is completed. A loading bar, located at the bottom of the popup window, will gradually indicate the percentage progress of the load. At any time by accessing your cart, you can change the type of shipment and load.
Adding the shipping address is essential when you choose to finalize and send the order request. Therefore, you just need to enter all the details in the "Shipping" form that you will find during the order closing procedure. However, we advise our users to enter the shipping details before making any request, by accessing their profile directly in the "Addresses" section.
To change the billing and/or shipping address, simply access your profile directly in the "Addresses" section and add the desired addresses by clicking on "+ Create new address", naming them according to your needs. Subsequently, during the procedure for completing the order request, you just need to choose the relevant shipping and billing address.
In order to place an order request, you must necessarily reach a minimum order of €10,000. However, each brand has a certain MOQ to reach in order to be requested. The MOQ varies according to the brand and if it is not reached it will not be possible to send the order request.
The delivery times of the goods vary according to the brands ordered, the type of transport chosen and the destination of the goods. Unfortunately, we cannot estimate guaranteed delivery times, but generally, delivery times range between 2 and 4 weeks unless extraordinary conditions occur.
Shipping costs vary based on several variables; type of transport, method of loading and destination of goods. The same costs will be quantified when we issue the final Proforma Invoice. Customers who place an order request may decide to take care of the transport by entering a note in the appropriate "Notes" field present during the order request procedure.
If you can't find the product you are looking for, you can use the form to send your request or by email to customers@blogsrl.it specifying the EAN code, the BRAND and the QUANTITY of the product
If you can't find the BRAND you are looking for, please send your request via email to customers@blogsrl.it specifying the manufacturer and the type of products requested.